Australia using Public Diplomacy in an effective way

International Affairs Academy, Document of the Day - Free Professional Development

We review key documents to stay current on international affairs topics. Come join the conversation.

https://www.dfat.gov.au/sites/default/files/public-diplomacy-strategy-2014-16.pdf

Our plan 2014–16

Mission

Strengthen Australia's influence, reputation and
 
relationships internationally by promoting a clear, creative and confident
 
vision for Australia's international policy agenda that reflects our national
 
interests and improves domestic understanding of DFAT's role.

Objectives

DFAT will advance targeted public diplomacy initiatives which promote
 
our economic, creative and cultural, sporting, innovation and science, and
 
education assets to underline Australia's credentials as a destination for
 
innovation, business, investment, tourism and study, and emphasise Australia's
 
engagement with the Indo-Pacific
 
region.

The objectives of DFAT's public diplomacy strategy are to:

  • promote Australia's
     
    competitive investment environment, open and resilient economy,
     
    predictable regulatory framework and commitment to trade liberalisation,
     
    tourism investment opportunities, strong education and training
     
    credentials, and excellence in innovation, science and technology

  • build understanding of
     
    Australia's role in and commitment to the Indo-Pacific region, including
     
    deeper integration, sustainable development and gender equality

  • strengthen Australia's
     
    influence in shaping the international political and security architecture
     
    in ways which advance our national interests and underpin prosperity and
     
    security in our region

  • promote Australia as a contemporary, creative,
     
    successful, diverse and tolerant nation; and an attractive place to study,
     
    work, visit, live and invest.

Goals

1. Promote Australia's economic credentials and
 
support our economic diplomacy objectives

Promote, internationally and domestically, the benefits from Australia's
 
existing trade agreements, ensure business takes
 
advantage of the opportunities created by the North Asia free trade agreements,
 
and build support towards the conclusion of agreements currently under
 
negotiation.

Communicate Australia's commitment to the four objectives of economic
 
diplomacy, across the Department's foreign, trade, investment and development
 
work, specifically:

  • Trade:
     
    pursue trade liberalisation through bilateral, regional and global trade
     
    agreements that provide new opportunities for Australian exporters and sustain
     
    a strong, rules-based architecture for global trade.

  • Growth:
     
    support global growth and assist developing countries in the region to address
     
    internal constraints to economic growth, such as restrictive regulations, poor
     
    infrastructure and lack of capacity in the private sector.

  • Investment:
     
    promote investment into Australia and Australian investment internationally.

  • Business:
     
    advance the interests of Australian business overseas and the development a
     
    stronger private sector in our region, as well as promote Australian tourism.

Promote and support the National Innovation and Science Agenda (NISA)
 
which will help transform Australia into a leading innovative nation and
 
position us to seize the next wave of economic prosperity.

Employ soft power for trade, investment and economic prosperity
 
promotion.

Promote economic empowerment of women and girls, empower women
 
entrepreneurs in our region and advocate internationally for the importance of
 
women's participation in political, economic and social affairs and leadership
 
for achieving prosperity and stability.

Audience: Government; business; NGOs;
 
science, medical and research institutions; education bodies; commentators;
 
host countries; women's organisations.

2. Underline
 
Australia's deep engagement with the Indo-Pacific region

Emphasise Australia's deep integration, strength, investment and
 
influence in the Indo-Pacific region including through participation in
 
regional partnerships, forums and dialogues.

Highlight our commitment to building deeper and broader links through:
 
the New Colombo Plan (NCP); Australia Awards; Australian Volunteers for
 
International Development (AVID); Australian NGO Cooperation Program (ANCP);
 
the Direct Aid Program (DAP); sports cooperation; growing two-way tourism;
 
investing aid in the sustainable development of our close neighbours; and
 
strengthening regional political and institutional architecture.

Encourage trade and investment in the Indo-Pacific, including through
 
the entry into force of the Trans-Pacific Partnership (TPP) and the ASEAN
 
Economic Community and associated opportunities for ASEAN economic integration
 
and growing two-way investment.

Audience: Government; business;
 
NGOs; commentators; partner countries; cultural and arts sector; sports sector;
 
education sector.

3. Advocate
 
Australia's vision for the international policy agenda

Build support for Australia's candidacy for the United Nations Human
 
Rights Council in 2018-2020 and the United Nations Security Council in
 
2029-2030. Highlight Australia's support for global, regional and bilateral
 
security frameworks and norms based on the United Nations Charter, international
 
law and our commitment to a well-functioning multilateral rules-based order.

Highlight Australia's important advocacy and norm-setting role on a
 
number of key international policy issues, such as: gender (women's leadership,
 
women's economic empowerment and ending violence against women and girls);
 
human rights (ending the death penalty, good governance and National Human
 
Rights Institutions); climate change and environmental sustainability (our
 
leadership in implementing the UNFCCC Paris Agreement, the Green Climate Fund,
 
and commitment to the World Heritage system); and international peace and
 
security (the Responsibility to Protect principle, peacebuilding, arms control,
 
humanitarian response, and accountability for international crimes).

Demonstrate our standing as a credible, engaged, significant actor on
 
major international and regional political and security debates.

Emphasise Australia's commitment to strengthening the rules-based
 
international political and security architecture, building on achievements
 
from our role as the G20 chair in 2014 and our 2013-2014 term on the United
 
Nations Security Council, and forming stronger ties with the countries in our
 
region.

Audience: Government; business;
 
NGOs; research institutions; commentators; think tanks; partner countries.

4. Promote
 
Australia's development credentials

Highlight Australia's commitment to supporting partner countries in our
 
region accelerate economic growth, enhancing stability in the region, managing
 
the impacts of climate change and reducing poverty through effective
 
development and humanitarian assistance.

Lead on deliberations and policy actions relating to Australia's
 
priority development themes in global fora, such as the United Nations, the
 
World Trade Organization and G20.

We will work to increase public understanding of the aid program and key
 
themes including its Indo-Pacific focus, private sector engagement, aid for trade initiatives, innovation, and women's economic
 
empowerment. This will increase the visibility and understanding of the aims
 
and value of Australian aid to both a domestic and international audience. One
 
focus will be on outreach to diaspora communities in Australia, through ethnic
 
community media channels, including radio and social media. We will actively
 
seek opportunities to engage with ethnic communities to promote the benefits of
 
the Australian aid program with increased messaging around international days,
 
festivals and events.

Audience: Government; NGOs;
 
business; local beneficiaries of Australian aid; think tanks; commentators;
 
ethnic media and diaspora communities in Australia.

5. Champion Australia
 
as an open, innovative, democratic, and diverse nation

Support the implementation of the NISA, and in
 
particular its international initiatives such as the Global Innovation
 
Strategy, through international advocacy.

Promote Australia's culture of resourcefulness, entrepreneurship and
 
ingenuity; and our creative industries, scientific research organisations and
 
education system.

Highlight Australia's high levels of ethnic diversity and social harmony
 
and our commitment to democracy, rule of law, human rights and freedom of
 
speech, cultural diversity, gender equality, respect for people with
 
disabilities, and respect for Indigenous cultures.

Underline the role played by Australia in championing women's economic empowerment
 
and gender equality, including through the Gender Equality and Women's
 
Empowerment Strategy and the work of the Ambassador for Women and Girls.

Foster enduring people-to-people ties and institutional links across all
 
levels of government and civil society.

Audience: Government; business;
 
NGOs; research institutions; think tanks; diaspora communities; commentators;
 
cultural and arts sector; sports and education sectors.

2. Our approach

We will pursue these Public
 
Diplomacy goals and objectives through approaches which engage audiences on
 
contemporary Australia and which facilitate networks, collaboration and
 
connections between people and institutions to build understanding, trust
 
and influence in advancing our national interests.

Cultural diplomacy

Culture provides a unique and critical forum for fostering mutual
 
understanding and relationship-building. Cultural diplomacy has a vital role to
 
play in international relations. Alliances are just as likely to be forged
 
along the lines of cultural understanding as they are on economic or geographic
 
ones.

DFAT will work collaboratively with the Ministry for the Arts, the
 
Australia Council for the Arts and organisations which strengthen Australia's
 
reputation as a sophisticated and creative nation with a confident,
 
outward-looking arts sector.

We leverage Australia's creative industries, including fashion, design,
 
and architecture, in line with the Government's economic diplomacy and
 
innovation agenda as well as development assistance priorities.

Through funding arts and cultural activities in priority countries and
 
regions, we aim to:

  • establish
     
    networks and promote collaboration and exchange between Australian artists/arts
     
    organisations and their international partners

  • expand
     
    audiences and markets for Australian artistic work and creative products

  • promote
     
    Australian expertise in arts production and management

  • leverage
     
    public-private partnerships

  • recognise
     
    the role of cultural actors as authentic and accessible barometers and agents
     
    of social change

  • influence
     
    perceptions of Australia at home and abroad.

DFAT's programs will promote Australia's cultural exports and creative industries.

  • The rebranded
     
    focus country program Australia
     
    now Brazil (2016) will strengthen and deepen bilateral ties, and build
     
    enduring connections through integrated cultural events and activities. We have
     
    commenced planning for future focus country programs in Germany (2017) and
     
    Japan (2018). Alongside a focus on promoting Australia's creative excellence,
     
    DFAT will highlight Australian innovation and deepen people-to-people and
     
    institutional links.

  • The International
     
    Cultural Visits (ICV) program supports visits to Australia by leaders in
     
    the arts and cultural industry from overseas. It aims to generate improved
     
    commercial opportunities in overseas creative industry markets for the domestic
     
    arts industry. The program includes targeted exchanges/visits (both inward and
     
    outward bound to support two-way engagement), with a particular emphasis on
     
    identified market priority countries and current and future focus country programs.

  • The film
     
    program promotes Australian screen content, industry expertise and
     
    Australian culture through film in partnership with Screen Australia. We will
     
    look for new opportunities to do more with the film and television industry in
     
    promoting our talent overseas.

  • The Aboriginal and Torres Strait Islander
     
    program demonstrates Australia's respect for, and recognition of, cultural
     
    diversity and heritage, and promotes greater international understanding and
     
    awareness of Australia's Indigenous cultures. It supports many expressions of
     
    Indigenous culture through two-way Indigenous exchange/visitor programs,
     
    performances, visual arts exhibitions, NAIDOC Week and Reconciliation Week. The
     
    program aligns with the Indigenous
     
    Peoples Strategy which provides a framework for Australia
     
    to work with our international partners and the United Nations to influence
     
    international policy to advance the interests of Indigenous peoples in
     
    Australia and around the world.

  • Through
     
    the visual arts program we tour visual arts exhibitions to target
     
    locations in Asia and support inbound exhibitions of works from Asia to enhance
     
    two-way cooperation. We will explore touring beyond the region to target visual
     
    arts market priority countries for Australia.

  • We
     
    support international and regional arts activity through partnerships
     
    and engagement, including Asia TOPA: Asia-Pacific Triennial of Performing Arts
     
    in Melbourne in 2017 and the APT: Asia Pacific Triennial of Contemporary Art
     
    and the Australian Performing Arts Market in Brisbane.

Media engagement

DFAT's media engagement work provides significant opportunities to
 
inform and influence audiences. We will draw on a range of advocacy
 
opportunities and tools, including Official Visits, informal briefings, HOM/SES
 
interviews, news conferences and social media channels. We will look for
 
opportunities to promote the Department's work, including by publicising policy
 
developments, achievements, new services and significant statistics as well as
 
human interest stories.

The International Media Visits (IMV) program supports implementation of
 
our key foreign and trade policy objectives by providing participant
 
journalists and their readers with an increased understanding of contemporary
 
Australia. IMVs will be targeted towards promoting international understanding
 
of Australia's innovation, science and research capabilities and
 
infrastructure; investment environment; gender; human rights; and sporting
 
assets and capabilities to host major events.

Sports diplomacy

The Australian Sports Diplomacy Strategy 2015-18 capitalises on
 
Australia's sporting assets and expertise to promote Australia's diplomatic,
 
development and economic interests. The whole-of-government strategy provides a
 
practical way to inform, engage and influence key groups, particularly youth,
 
emerging leaders and women and girls. It also promotes Australian capabilities
 
and creates business opportunities through the Australian Government's
 
international sports business program, Match Australia, and aims to establish our
 
sports 'brand' in the region.

DFAT will continue to provide a central coordination point for all
 
sports diplomacy activity across the Australian Government. This ensures a best practice approach to
 
utilising the Australian Government's investment in sport. Through sports diplomacy we will:

  • build institutional
     
    and people-to-people linkages

  • promote
     
    our reputation for excellence in performance and training, sports governance
     
    and domestic participation

  • support
     
    sport for development initiatives

  • showcase our major events capabilities.

In 2016, DFAT will expand the sport for development program to Asia,
 
building on the success of the Pacific Sports Partnerships initiative,
 
targeting improvements in education, health, gender equality, and disability
 
inclusion through sport.

Science diplomacy

DFAT has prioritised the development of a science diplomacy strategy in
 
2015-16 to enable the Department and its overseas network to promote
 
Australia's national innovation and science credentials; identify opportunities
 
for collaboration; and to further institutional and people-to-people links.

The strategy will support and complement the Australian Government's
 
NISA and its existing suite of international engagement initiatives and
 
programs, as well as advance the Department's strategic and economic foreign
 
policy objectives.

The strategy aims to:

  • enhance
     
    Australian international competitiveness and economic diplomacy in innovation,
     
    science and technology

  • promote
     
    Australia as a destination for education and training

  • lift
     
    Australia's profile as a partner for science centre capacity building, research
     
    collaboration and international exchanges, including climate science

  • facilitate
     
    greater international engagement and collaboration in innovation.

It will also recognise existing DFAT programs (such as the focus country
 
program, IMV and Special Visits Program and the Australian Fellowship Awards)
 
as well as identifying further opportunities to promote international
 
understanding of Australia's science, research and innovation capabilities
 
through a range of international fora.

New Colombo Plan (NCP)

The NCP is a signature Government initiative which aims to lift
 
knowledge of the Indo-Pacific in Australia by supporting Australian
 
undergraduates to study and undertake internships in the region.

The NCP aims to be transformational, deepening Australia's relationships
 
in the region, both at the individual level and through expanding university,
 
business and other stakeholder links. The program will develop a more regionally-aware
 
Australian workforce for the future and support a genuine two-way flow of
 
students within the region, complementing the thousands of students coming to
 
Australia to study each year. Over time, the NCP alumni network will establish
 
itself as an influential cohort with direct experience of living, studying and
 
working in the region.

Australia Awards

In 2016 Australia Awards scholarships and fellowships will provide
 
around 2,000 awards for citizens of more than 85 eligible countries to
 
undertake study, research and professional development. They are a feature of
 
nearly all of Australia's bilateral aid programs, contributing to the
 
achievement of development objectives across a range of sectors and building
 
people-to-people links between Australia and the Indo-Pacific region.

Australia Awards Scholarships provide emerging leaders the opportunity
 
to undertake full-time undergraduate or postgraduate study at Australian
 
tertiary institutions.

Australia Awards Fellowships offer mid-career professionals an
 
opportunity to undertake short course study, research and professional
 
development in Australia. They will be aligned to Australia's public diplomacy
 
goals, encouraging Awards with cultural, sports, innovation, science and research
 
institutions, alongside Awards to support broader development priorities.

Together with the New Colombo Plan, the Australia Awards create a
 
two-way exchange that is critical to Australia's engagement with the region.

Alumni engagement

Australia's global alumni represent a highly-educated and influential
 
network of leaders with an affinity to Australia who can play an important part
 
in contemporary diplomacy.

Strong and enthusiastic local alumni networks, working alongside and
 
with Australia's extensive network of embassies, open up opportunities for
 
alumni to:

  • remain
     
    connected to each other through face-to-face activities and social media

  • form
     
    new personal and professional networks

  • access
     
    ongoing local, regional and global opportunities for networking and
     
    professional development

  • remain connected
     
    to Australia.

In 2016 DFAT will launch a whole-of-government Global Alumni Engagement
 
Strategy in collaboration with government and tertiary institution partners.
 
Effective alumni engagement will strengthen people‑to‑people
 
linkages, grow trade and investment, promote our capabilities and enhance
 
Australia's diplomatic, cultural, economic and international education
 
interests.

Australian Volunteers for International
 
Development (AVID)

Volunteers promote a positive perception of Australia in the region and
 
of the aid program domestically. AVID also contributes to development outcomes
 
and links the Australian community with people and organisations in developing
 
countries.

The AVID program:

  • builds
     
    understanding of Australia's international role and commitment to integration
     
    with the Indo-Pacific region

  • increases
     
    the number of volunteers working to improve the economic livelihoods of people
     
    in developing countries

  • develops
     
    volunteer assignments in priority areas of governance, health, social
     
    infrastructure and services and education.

Through the AVID program, around 1400 dedicated and skilled Australians
 
work as volunteers in more than 1000 host organisations across 23 countries.

Australian volunteers frequently continue their engagement with the aid
 
program when they return to Australia, forming vibrant and engaged networks
 
comprised of influential professionals with enhanced cross-cultural
 
understanding, who are able to advance Australia's interests domestically.

Australian NGO Cooperation Program (ANCP)

The ANCP is DFAT's single largest support mechanism for accredited
 
Australian NGOs. ANCP programming directly contributes to the ability of
 
communities to achieve economic development, improve local and national
 
governance, and empower women and people with a disability.

The ANCP engages high performing Australian NGOs and their in-country
 
partners on projects that yield results and extend the impact and reach of the
 
bilateral aid program.

The ANCP extends the reach of Australia's aid program by leveraging NGOs'
 
public and private support–every dollar invested by the Government translates
 
into approximately $1.50 on the ground.

The ANCP also extends Australia's international networks as Australian
 
NGOs work through nearly 5,000 partners in developing countries including
 
private sector organisations, governments and local civil society. This
 
strengthens Australia's diplomatic relationships across the world and enables
 
Australia to mobilise quickly and effectively when humanitarian need arises.

We will work with ANCP members to showcase the strength and expertise of
 
civil society organisations and the effectiveness of the aid program to our
 
domestic constituency.

Direct Aid Program (DAP)

The Direct Aid Program (DAP) is a flexible small grants program
 
administered through 66 of DFAT's overseas posts. DAP provides an effective way to build
 
relationships and maintain Australia's profile to:

  • advance
     
    developmental outcomes in Official Development Assistance-eligible countries
     
    with projects primarily focused on practical results

  • support
     
    Australia's wider foreign and trade policy interests and public diplomacy
     
    objectives, including promoting a positive image of Australia.

Foundations Councils and Institutes (FCIs)

The Foundations, Councils and Institutes (FCIs) engage audiences on
 
contemporary Australia and facilitate international networks, collaboration and
 
connections between institutions and communities to build understanding, trust
 
and influence. FCI boards, comprising
 
eminent Australian business and community leaders, form advisory groups for
 
brokering ideas on how to advance business, education, science, media, arts,
 
culture and sporting links with key bilateral and regional partners. The FCI
 
grant programs catalyse and deepen professional, community and institutional
 
linkages between Australia and its partners on contemporary issues of mutual
 
interest. DFAT will encourage FCIs to:

  • expand efforts
     
    on economic diplomacy including through facilitating dialogue between
     
    business leaders and business media exchanges, as well as cultural exchange

  • extend engagement
     
    with emerging leaders and alumni networks, including through the NCP and
     
    the Australia Awards

  • enhance
     
    engagement with diaspora communities in Australia

  • support
     
    enhanced use of digital communications including social media platforms
     
    to advocate, listen to and engage with domestic audiences

  • promote stronger private
     
    sector partnerships to secure funding, partnerships and support–a leading
     
    example is the Australia-China Council's partnership with BHP Billiton for the
     
    Foundation for Australian Studies in China.

Building networks of influence

An important priority for DFAT's
 
public diplomacy strategy is building and nurturing networks of influence and strengthening engagement with domestic and
 
international stakeholders. DFAT will:

  • strengthen
     
    engagement with key institutions (in Australia and overseas) including,
     
    in Australia, the Australian Institute for International Affairs, the Lowy
     
    Institute, NGOs, universities, science infrastructure and business groups and
     
    peak bodies to amplify our public diplomacy messaging, including in political
     
    and business circles

  • strengthen
     
    engagement with key private sector organisations, philanthropists and NGOs
     
    including in-kind sponsorship and financial support for public diplomacy events
     
    and outreach to broaden audiences through the partner networks

  • foster international
     
    cultural relationships to enhance our global standing through culture and
     
    support market development for our creative industries.

  • cultivate
     
    non-Australian influencers and 'local voices' across the political,
     
    business and cultural spheres, including youth representatives

  • use the
     
    working-holiday maker program, diaspora communities and expatriate networks
     
    in Australia and overseas to strengthen relations and reinforce messages

  • establish
     
    connections with the youth population in our region through targeted
     
    activities using communication platforms where youth engage

  • build networks
     
    amongst emerging leaders, through alumni networks generated by the NCP,
     
    Australia Awards, AVID, FCIs and broader private alumni.

Diaspora communities

Australia has a large Asian-born immigrant population giving us an
 
important comparative advantage in diaspora diplomacy in the region. We also have an estimated 1 million
 
Australians living abroad with the largest concentrations in UK, Europe, New
 
Zealand and North America.

We will:

  • connect
     
    and cultivate Australian diaspora and alumni networks for business, investment
     
    and research linkages aligned with NISA

  • showcase
     
    Australian innovation, creative and scientific excellence and celebrate
     
    achievements of global Australians

  • promote broader
     
    government interests and priorities.

Diaspora diplomacy includes 'public diplomacy at home' through outreach
 
to diaspora communities in Australia, as well as diplomacy conducted indirectly
 
by Australian businesses and NGOs operating overseas, and increasingly by
 
Australian-diaspora networks.

Further steps will be taken to engage diaspora communities drawing on
 
their linguistic skills, social networks and cultural community connections to
 
showcase and celebrate Australia's capabilities and values.

We will institute links to diaspora communities in Australia (including
 
through Australia Awards, and alumni, and FCIs) to strengthen relationships
 
with their descendent country.

Investing in public diplomacy content

DFAT will draw on the capabilities, skills and expertise of the
 
portfolio to:

  • make
     
    more effective use of communication technologies, including active use of online
     
    and social media as public diplomacy tools – through a new Digital Media
     
    Strategy, expanded social media initiatives, co-branded social media campaigns
     
    in collaboration with Austrade, refreshed online media presence (post and
     
    public diplomacy websites) and clear, coordinated guidance in public diplomacy
     
    best practice and techniques

  • plan
     
    public diplomacy campaigns,
     
    drawing on the programs of major cultural, sports, innovation and science, NGO
     
    and education partners, portfolio partners and support posts to anticipate and
     
    capitalise on visits, tours and events of our major partners

  • enhance
     
    our approach to branding, including the development of corporate
     
    visibility guidelines and co-branding with the national brand, Australia
     
    Unlimited, to strengthen Australia's international profile

  • launch
     
    a dynamic Public Diplomacy Portal–a current and information-rich
     
    internal resource with communications products and content which can be adapted
     
    for local audiences and context, and draws on articles on Australian capability
     
    and creativity from the existing Australia Unlimited website managed by
     
    Austrade

  • build creative
     
    and strategic partnerships, including with media organisations in Australia
     
    and overseas (media partners for conferences and events, sponsoring Australian
     
    media representatives to cover programs at posts)

  • leverage development-related
     
    initiatives and community focused projects to complement public diplomacy programs.

3. Management of public diplomacy programs

A coordinated approach with portfolio agencies

DFAT continues to adopt a whole-of-portfolio (working closely with
 
Austrade, Tourism Australia and ACIAR) and whole-of-government approach in
 
Australia, collaborating with the Ministry for the Arts, Department of Industry
 
and Science, Department of Education, and State and Territory Governments.

A collaborative approach at post

Public diplomacy efforts will be regarded as a mission-wide,
 
whole-of-government activity at post, drawing on the experience, expertise
 
and networks of all officers at post and with all staff responsible for public
 
diplomacy.

Supporting longer term public diplomacy partnerships
 
to improve impact and sustainability

DFAT will review the priorities and strategies annually in line
 
with Government priorities and objectives.

Each year, Posts will be invited to present comprehensive proposals for combined
 
activities across all DFAT public diplomacy funding sources. This will
 
support a more programmatic approach to public diplomacy, and create more
 
sustainable and flexible approaches enabling longer-term relationships with key
 
identified partners.

Posts are encouraged to seek out other sources of funding, sponsorship
 
and in-kind support.

Measuring and evaluating benefits of public
 
diplomacy investments

Adopting a three-year time frame for DFAT's public diplomacy strategy
 
will not only ensure a less opportunistic and more strategic and thematic
 
approach to programming–it will also provide a stronger basis to assess
 
impacts and results, supported by improved monitoring and evaluation of
 
activities.

Work is underway to develop a practical measurement framework
 
that will guide monitoring and evaluation of public diplomacy activities in
 
DFAT. The framework will identify
 
realistic indicators and a plan for targeted independent evaluations.

We will develop a systematic approach for gathering qualitative evidence
 
that demonstrate outcomes that become visible over time. This information will
 
be used to generate best practice case studies to facilitate learning and
 
continuous improvement.

The impact of digital communications will be measured through
 
analytics and development of a Departmental social media dashboard.


Please join the conversation here: https://www.biedsociety.com/forum/america/australia-public-diplomacy-strategy-2014-2016?origin=business_manager We look forward to learn from you and your experience.

    2